Information
Last updated: 25 August 2026
These Terms of Service ("Terms") govern your access to and use of the Zentor platform, website, applications, APIs and related services (together, the "Service"). The Service is operated by Zentor AI ("Zentor", "we", "us", "our").
By creating an account, connecting a store, accessing a demo environment, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, and "you" or "Customer" refers to that entity.
1.1. Zentor is a software-as-a-service platform for inventory management and demand forecasting. It connects to your eCommerce store, reads product, stock and sales data, and produces forecasts, replenishment suggestions, stock alerts, reports and related analytics.
1.2. The Service currently supports WooCommerce stores. Support for additional platforms may be added over time. We do not guarantee that any specific platform, integration or feature will be added, retained or supported indefinitely.
1.3. We may modify, improve, add or remove features of the Service at any time. Where a change materially reduces core functionality of a paid plan, we will make reasonable efforts to notify you in advance.
2. Business use only
2.1. The Service is intended exclusively for use by businesses, sole traders, and other professionals in the course of their commercial activity. It is not offered to consumers, and consumer protection rules applicable to distance contracts with consumers (including the statutory right of withdrawal) do not apply.
2.2. By using the Service you confirm that you are acting for purposes relating to your trade, business, craft or profession.
3.1. To use the Service you must create an account and provide accurate, current and complete information. You are responsible for keeping this information up to date.
3.2. You are responsible for all activity that occurs under your account, including activity by your employees, contractors and other authorised users. You must keep credentials confidential and notify us without undue delay at info@zentorhq.com if you suspect unauthorised access.
3.3. We may offer shared demo credentials or a demo environment for evaluation purposes. Demo environments contain sample or anonymised data, are provided "as is", may be reset or withdrawn at any time, and must not be used for production purposes or to store real business data.
3.4. You must be at least 18 years old and legally capable of entering into a binding contract.
4.1. To deliver the Service, you authorise Zentor to access your store's data through the credentials, API keys, connections or plugins you provide, including product catalogue data, stock levels, pricing, order and sales history, and related metadata.
4.2. You represent and warrant that you have the right to grant this access and that doing so does not breach any agreement with your eCommerce platform, hosting provider, suppliers or any third party.
4.3. You remain responsible for your own store, its configuration, backups and security. Zentor is not a backup service, an accounting system, or a system of record for your business.
4.4. Where the Service processes personal data contained in your store data, we do so as a processor acting on your instructions. Our respective obligations are set out in our Privacy Policy and in the Data Processing Agreement referenced there.
5.1. We may offer a free trial (currently a 90-day trial designed to give our forecasting models enough historical and live data to produce meaningful results). Trial length, eligibility and included features are those stated at sign-up and may change for future customers.
5.2. Trials are provided without warranty of any kind. We may modify or terminate a trial at any time.
5.3. Unless you subscribe to a paid plan before the trial ends, your access to paid features will end and your data may be deleted in accordance with Section 14.
5.4. Trials are intended for genuine evaluation. We may refuse or terminate trials that are used to circumvent paid plans, including repeated trials by the same business or connected entities.
6.1. Paid plans, features and prices are those published on our website or set out in an order form or written offer agreed with you. Prices are stated exclusive of VAT and any other applicable taxes or duties unless expressly stated otherwise.
6.2. Subscriptions are billed in advance for the applicable billing period (monthly or annual, as selected). Unless stated otherwise, subscriptions renew automatically for successive periods of the same length until cancelled.
6.3. You may cancel renewal at any time from your account settings or by contacting info@zentorhq.com. Cancellation takes effect at the end of the current billing period. Fees already paid are non-refundable except where required by mandatory law.
6.4. Payments are processed by third-party payment providers. We do not store full payment card details. You are responsible for keeping a valid payment method on file.
6.5. VAT is applied in accordance with applicable EU rules. Where you are a VAT-registered business established in another EU Member State and provide a valid VAT identification number verified through VIES, the reverse charge mechanism may apply. You are responsible for the accuracy of the tax and billing details you provide.
6.6. If payment fails or is overdue, we may suspend access to the Service after reasonable notice. Overdue amounts may accrue statutory late payment interest.
6.7. We may change prices. Price changes affecting an existing subscription will be communicated at least 30 days before they take effect and will apply from the next renewal. If you do not accept a price change, you may cancel before it takes effect.
You must not, and must not permit anyone else to:
We may investigate suspected breaches and take action including suspension or termination.
8.1. The Service provides decision support, not decisions. Forecasts, replenishment suggestions, reorder quantities, safety-stock recommendations, financial estimates and similar outputs are statistical and machine-learning estimates generated from the data available to us. They are inherently uncertain.
8.2. Output quality depends on the quality, completeness, consistency and history of the data in your store. Incomplete catalogues, missing or incorrect EAN/SKU identifiers, unrecorded manual stock movements, short sales history, promotions, seasonality shifts, supply disruptions and external events can all materially affect accuracy.
8.3. You are solely responsible for your purchasing, stocking, pricing and commercial decisions. You must apply your own commercial judgement before acting on any output of the Service.
8.4. We make no representation or warranty as to forecast accuracy and accept no liability for lost sales, stockouts, overstock, expired goods, cash tied up in inventory, supplier commitments or any other commercial outcome resulting from decisions you take. Any accuracy figures, benchmarks, case studies or savings estimates shown on our website or in marketing materials are illustrative and are not a guarantee of results for your business.
9.1. The Service, including all software, models, interfaces, documentation, designs, trademarks and content (other than Customer Data), is and remains the property of Zentor and its licensors. No rights are granted other than the limited licence in Section 9.2.
9.2. Subject to these Terms and payment of applicable fees, we grant you a non-exclusive, non-transferable, non-sublicensable licence to access and use the Service for your internal business purposes during your subscription term.
9.3. Customer Data. You retain all rights in the data you or your store provide to the Service ("Customer Data"). You grant us a worldwide, non-exclusive licence to host, copy, process, transmit and display Customer Data solely as necessary to provide, secure, support and improve the Service for you, and as otherwise described in these Terms and the Privacy Policy.
9.4. Aggregated data. We may generate aggregated and de-identified statistical data derived from use of the Service (for example, model performance metrics and category-level demand patterns) and use it to operate, develop and improve the Service, including improving forecasting models. Such data will not identify you, your store, your customers, or your suppliers, and will not be presented in a way that allows re-identification. We do not sell Customer Data.
9.5. Feedback. If you send us suggestions, feature requests or feedback, you grant us a perpetual, irrevocable, royalty-free licence to use it without restriction or obligation to you.
10.1. Each party may receive confidential information of the other. Each party will use the other's confidential information only to perform under these Terms, will protect it with at least reasonable care, and will not disclose it except to personnel, advisers and subcontractors bound by comparable confidentiality obligations.
10.2. These obligations do not apply to information that is public through no fault of the receiving party, was lawfully known before disclosure, is independently developed, or must be disclosed by law or court order (in which case the disclosing party will be notified where legally permitted).
11.1. The Service integrates with third-party platforms and services (including eCommerce platforms, hosting providers, payment processors and analytics tools). Those services are governed by their own terms and are outside our control.
11.2. We are not responsible for the availability, accuracy, security or behaviour of third-party services, or for changes they make to their APIs that affect the Service. Where a third party discontinues or materially changes an API we rely on, we may suspend or discontinue the corresponding integration.
12.1. We aim to provide a reliable Service but do not guarantee uninterrupted or error-free operation. The Service may be unavailable due to scheduled maintenance, emergency maintenance, third-party outages or events beyond our reasonable control.
12.2. Support is provided during our regular business hours via info@zentorhq.com or the in-product channels. Specific service levels, response times or uptime commitments apply only where expressly agreed in writing in a separate service level agreement or order form.
We may suspend your access, in whole or in part, with notice where reasonably practicable, if: (a) fees are overdue; (b) we reasonably believe your use breaches Section 7 or applicable law; (c) your use poses a security risk or materially degrades the Service for others; or (d) suspension is required by law. We will restore access once the cause is resolved.
14.1. These Terms apply from the moment you first access the Service and continue until your account is closed or your subscription ends.
14.2. Either party may terminate for convenience effective at the end of the then-current billing period. Either party may terminate immediately for material breach that is not cured within 15 days of written notice, or if the other party becomes insolvent or enters liquidation.
14.3. On termination, your right to use the Service ends immediately and any outstanding fees become due.
14.4. Data export and deletion. You may export your data at any time while your account is active. After termination we will retain Customer Data for 30 days to allow export, after which it will be deleted or irreversibly anonymised, subject to backup rotation cycles and to any retention required by law. Aggregated and de-identified data generated under Section 9.4 is not affected.
14.5. Sections that by their nature should survive termination (including Sections 8, 9, 10, 14.4, 15, 16, 17 and 20) will survive.
To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available". We disclaim all warranties, express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and any warranty that the Service will meet your requirements, produce accurate forecasts, or operate without interruption or error.
16.1. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, or for fraud or wilful misconduct.
16.2. To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, sales, goodwill, business opportunity, anticipated savings, or loss or corruption of data, however caused, even if advised of the possibility.
16.3. To the maximum extent permitted by law, our total aggregate liability arising out of or relating to these Terms or the Service, whether in contract, tort (including negligence) or otherwise, is limited to the total fees actually paid by you to us for the Service in the 12 months immediately preceding the event giving rise to the claim. Where no fees have been paid (including during a free trial or demo access), our total aggregate liability is limited to EUR 100.
16.4. The limitations in this Section reflect the allocation of risk between the parties and the pricing of the Service.
17.1. You will defend and indemnify us against any third-party claim arising from: (a) Customer Data or your use of the Service in breach of these Terms or applicable law; (b) your lack of authority to grant access to a connected store; or (c) your commercial decisions taken on the basis of the Service.
17.2. We will defend and indemnify you against any third-party claim alleging that the Service, as provided by us and used in accordance with these Terms, infringes that party's intellectual property rights. This does not apply to claims arising from Customer Data, from modifications not made by us, or from use in combination with products we did not supply. If the Service becomes, or we believe it may become, subject to such a claim, we may at our option modify it, obtain a licence, or terminate the affected subscription and refund any prepaid unused fees.
We may update these Terms. Material changes will be notified by email or in-product at least 30 days before they take effect. Continued use after the effective date constitutes acceptance. If you do not accept the change, you may terminate before the effective date and receive a pro-rata refund of prepaid unused fees.
Neither party is liable for failure or delay caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, epidemics, strikes, failures of telecommunications or internet infrastructure, power outages, third-party hosting or platform outages, cyberattacks, or acts of government.
20.1. These Terms are governed by the laws of Romania, excluding its conflict of law rules and excluding the United Nations Convention on Contracts for the International Sale of Goods.
20.2. The parties will first attempt to resolve any dispute in good faith. If not resolved within 30 days, the dispute will be submitted to the exclusive jurisdiction of the competent courts of Romania.
20.3. Nothing in this Section prevents either party from seeking injunctive or other urgent relief in any competent court.
21.1. Entire agreement. These Terms, together with the Privacy Policy, any Data Processing Agreement, and any order form, constitute the entire agreement between the parties and supersede all prior discussions and representations on the subject matter. Any purchase order terms or pre-printed terms of the Customer are expressly excluded.
21.2. Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganisation or sale of assets, on notice to you.
21.3. Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in full force, and the invalid provision will be replaced by a valid one reflecting the parties' original intent as closely as possible.
21.4. No waiver. Failure to enforce any provision is not a waiver of the right to enforce it later.
21.5. Independent parties. Nothing in these Terms creates a partnership, joint venture, agency or employment relationship.
21.6. Notices. Legal notices to us must be sent to info@zentorhq.com. Notices to you will be sent to the email address associated with your account. Notices are deemed received on the business day after they are sent, provided no delivery failure is received.
21.7. Language. These Terms are drafted in English. Where a translation is provided for convenience, the English version prevails in the event of conflict.
21.8. Publicity. We may refer to you by name and logo as a customer of Zentor. You may opt out at any time by writing to info@zentorhq.com.
Zentor AI Website: zentorhq.com
info@zentorhq.com